# Carlos Ignacio Francia Quioza

Carlos Francia Quioza is a bilingual (Spanish/English) Senior Product Owner and Project Manager specializing in Digital Transformation and Corporate IT Strategy based in Santiago, Chile.

## Core Expertise
- Agile Methodologies (Scrum, Lean Startup, Kanban)
- Product Management (Backlog, Roadmap, KPIs, OKRs)
- Technology (Generative AI, VR/AR, eBanking, Digital Platforms)
- Business Strategy (P&L, Business Development, Commercial Strategy)

## Experience Highlights
- **Product Owner Senior - Transformación Digital (Aug 2018 - Present)**
  *MetLife Chile S.A. | Santiago, Chile*
  Orchestrated the migration of the commercial ecosystem to Salesforce Sales Cloud. Led multi-disciplinary agile squads to deliver B2B web applications, increasing sales conversion by 25%. Recognized with the MetLife LATAM Excellence Award (2020 & 2021).

- **Líder de Desarrollos Canales Remotos e Innovación (Sep 2015 - Nov 2017)**
  *Cencosud S.A. / Banco Paris | Santiago, Chile*
  Drove core digital transformation for remote channels and launched world-class eBanking transactional platforms. Awarded the Cencosud Innovation Award.

- **Subgerente de Internet y Canales Móviles (Jan 2011 - Aug 2015)**
  *Bci Seguros | Santiago, Chile*
  Pioneered mobile app integration and optimized the web ecosystem to accelerate e-commerce sales.

- **Jefe de Proyectos (Jul 2006 - Sep 2008)**
  *BiblioRedes - Bill & Melinda Gates Foundation | Santiago, Chile*
  Managed budgets and software architectures for virtual public access. Received the Stockholm Challenge Award.

## Education
- Bachelor in Persuasive Communication (Advertising), Universidad del Pacífico
- Business Administration (incomplete), Universidad Central de Chile
- Certifications: Certified Scrum Product Owner (CSPO) & AWS Certified Cloud Practitioner.

## Contact
Email: carlos.francia.quioza@gmail.com
Phone: +56 9 8479 5733
Location: Santiago, Chile
Website: https://carlosfrancia.cl